Privacy Policy
Last updated: 10 January 2026
1. Introduction
We take your privacy seriously. This Privacy Policy explains how Newizz Realty LLC (“Newizz Realty”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you interact with our websites, mobile applications, forms, ads, and communication channels.
By using our services, you agree to this Policy and our Terms of Use.
Who we are:
Newizz Realty LLC – Office 2304, Floor 23, B2B Tower, Marasi Drive, Business Bay, Dubai, UAE
Email: admin@newizzrealty.com | Phone/WhatsApp: +971 52 103 7725
2. Legal Basis & Consent
We process personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 (PDPL) and other applicable laws. Depending on the context, our legal bases may include: consent, performance of a contract (or steps before entering into a contract), compliance with legal obligations (e.g., AML/KYC), and our legitimate interests (e.g., marketing to existing prospects, website security, analytics).
Where we rely on consent (e.g., certain marketing), you can withdraw it at any time (see Your Rights, below).
3. Where We Get Personal Data (Sources)
We may collect data through (“Platforms”):
Websites & Forms: newizzrealty.com and landing pages, contact/booking forms, brochure requests.
Mobile & Messaging: WhatsApp, SMS, phone calls, live chat, chatbots.
Email & Social: emails with us; interactions on Instagram, Facebook, LinkedIn, TikTok, YouTube.
Events & Roadshows: registrations, surveys, broker/open-house sign-ins, mall kiosks, exhibitions.
Real-estate portals & partners: e.g., lead forms on property portals or developers/broker partners.
CRM & Marketing tools: customer profiles, interaction history, campaign analytics.
Public/third-party sources: publicly available data, referrals, service providers, and government records where lawful.
Automatically collected: device/IP, cookie IDs, browsing analytics, approximate location (if enabled).
4. What We Collect (Categories of Data)
Depending on your interaction with us, we may process:
Contact & Identity: name, email, phone/WhatsApp, address, nationality, passport/Emirates ID (for transactions), date of birth.
Property Preferences: budget, location, unit type, investment objectives, timeline.
Financial/Employment (when needed): proof of funds, source of funds, employment, income (for transaction qualification), payment reference data.
Compliance (KYC/AML): IDs, visas, sanctions/PEP screening results as required by law.
Web & Technical: IP address, device/browser, pages visited, session duration, referral source, cookies and similar technologies.
Communications: call recordings, WhatsApp/chat transcripts, email headers, meeting notes.
Marketing interactions: ad clicks, campaign responses, preferences, unsubscribes.
We do not intentionally collect special categories of personal data (e.g., health, religion) unless required by law for a specific process—and only with appropriate safeguards.
5. How We Use Your Data (Purposes)
We use personal data to:
Respond to enquiries and match you with suitable properties, payment plans, developers, or mortgages.
Perform pre-contract steps and contracts (viewings, offers, reservation forms, MoUs, escrow coordination, DLD/RERA steps).
Provide customer support via phone, email, WhatsApp, and chat.
Run our business operations (CRM records, training/quality, analytics, security, fraud prevention).
Marketing & communications (sending brochures, project updates, offers, newsletters; retargeting; social messages) in line with your choices.
Events/roadshows management and follow-ups.
Regulatory compliance (AML/KYC, tax, audits, Dubai Land Department/RERA requests, law-enforcement requests).
Website improvement & analytics (measure performance, fix issues, enhance UX).
6. Cookies & Similar Technologies
We use cookies, pixels, and SDKs to operate our site, analyze usage, and deliver/measure ads. Third parties (e.g., analytics, ad platforms, form providers) may set cookies when your browser connects to their services through our site.
You can manage cookies via your browser settings. Some features may not function if cookies are disabled. If you need a Cookie Policy and banner text, we can generate those to match this Policy.
7. Sharing Your Information
We may share data with:
Service providers / processors (e.g., hosting, CRM, marketing platforms, analytics, call/WhatsApp solutions, identity verification, couriers).
Developers, co-brokers, and property portals to service your enquiry or complete a transaction.
Banks, mortgage advisors, conveyancers, and related real-estate ecosystem parties at your request.
Government and regulators (e.g., DLD/RERA) to meet legal obligations.
Professional advisors (legal, audit, compliance).
Corporate transactions (merger, acquisition, asset sale) where permitted by law.
We require recipients to process your data securely and lawfully. We do not sell your personal data.
8. International Transfers
Your data may be transferred to and processed in countries outside the UAE (e.g., where our providers’ servers are hosted). We take steps reasonably necessary to ensure appropriate safeguards consistent with PDPL and applicable laws (contractual protections, vetted providers, and security measures).
9. Data Security
We implement technical and organizational measures appropriate to the risk (access controls, encryption in transit where applicable, role-based access, logging, staff training). No system is 100% secure; please take care with the information you share online.
10. Retention
We keep personal data only as long as necessary for the purposes described above, to comply with legal, accounting, or reporting requirements, and to establish or defend legal claims. Typical retention periods vary by record type (e.g., enquiry vs. transaction file). When data is no longer needed, we will delete or anonymize it.
11. Your Rights
Subject to applicable law, you may have the right to:
Access your personal data and request a copy.
Correct inaccurate or incomplete data.
Delete data (when no longer necessary or if processing is unlawful).
Object/Restrict certain processing (e.g., direct marketing).
Withdraw consent where processing is based on consent.
Portability (where applicable).
To exercise rights, email admin@newizzrealty.com with proof of identity. We may ask for additional information to verify your request and will respond within the timelines required by law.
12. Marketing Preferences
You can opt out of marketing at any time by:
Clicking unsubscribe in our emails,
Replying STOP on WhatsApp/SMS (where available), or
Emailing us at admin@newizzrealty.com.
We will still send essential service or legal notices where required.
13. Children
Our services are not intended for individuals under 18. We do not knowingly collect data from children. If you believe a child has provided data, contact us to delete it.
14. Third-Party Links
Our site may link to third-party websites or apps. We are not responsible for their content or privacy practices. Review their privacy policies before providing personal data.
15. Changes to This Policy
We may update this Policy from time to time. The “Last updated” date shows the latest version. Significant changes will be communicated on our Website or via email where appropriate. Your continued use means you accept the updated Policy.
16. Contact Us
For privacy questions, requests, or complaints, contact:
Newizz Realty LLC
Office 2304, Floor 23, B2B Tower, Marasi Drive, Business Bay, Dubai, UAE
Email: admin@newizzrealty.com
Phone/WhatsApp: +971 52 103 7725